Heidy

Languages English, Spanish

Experience

Wild Fork Foods

September 2019 – Present

  • Currently: Customer Care Supervisor Nationwide. Provided product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Track the productivity of team members, and organize their schedules. Have common knowledge of the system programs of Shopify, Helpdesk, and WildFox. Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints in a timely manner. Provide training to agents and employees in the company about new updates in our department’s processes. Have constant communication with the Marketing, Ecommerce, and Sales Departments with glitches, new ideas, and feedback from projects. Create daily reports about the company delivery delays, orders and facilities impacted, and or carriers accuracy for delivery.

  • Sales Assistant Manager of the Sunrise Store. Help open 4 locations for the company, training new employees. Represented the Sunrise store in the Chamber of the city on occasions. Managed the inventories and schedules with the manager. Keep control of the new shipments, launches, and organization of the store. Implementing workflow procedures based on direction from the General Manager.

Bonaventure Resort & Spa

September 2017- September 2019

  • Assistant Manager of Food and Beverage Department. Responsible for all of the business operations of our dining establishments. Including interviewing, training, scheduling, and managing employees, as well as overseeing inventory, including food and beverages.

  • Host of the Steakhouse. Other experiences as a waitress, runner, bartender, and banquets leader. I could manage any position in the 2 restaurants, the steakhouse, the 2 bars, and banquets.   

Hungry Howie’s

January 2017 – November 2017

  • Assistant Manager of the store. In charge of customer service, attending and looking for solutions if there is any problem with a customer, managing the money and charging clients, and making sure the team has what they need to keep the store running.

Leadership -- Saint Katherine Drexel Church

August 2015 – Still volunteering

  • Member of Youth Ministry, volunteer for retreats and summer camps, leader of volunteers in summer camp for 4 weeks with more than 60 kids per week, leader of the youth council, president of youth ministry committee of fundraising and events. Representing the church in other ministries.

  • Prepared events for high school and middle school, for fundraising to help the youth ministry and others, and planned trips for the Youth Group to visit nursing homes and orphanages.

  • Volunteered 3 consecutive years in New York for 600 total kids in summer camp, and 2 years in Florida in which I had to plan ahead of the activities, worships, and field trips.

Education

Western High School, Davie --- GPA 4.2/5

Florida International University, Miami --- GPA 3.7/4

Career Field on International Relations

Communication

  • Very friendly and warm, I love to show people a great warm smile to make them feel welcomed and well attended, and very good listener.

  • Fast learner, I’m always eager to gain new knowledge and push myself to give 100%.

  • Calm costumers if any problem comes up. Solving issues in a timely manner.