Genesis

Language English, Spanish

QUALIFICATIONS

Excellent communications skills, well organized individual who possesses strong analytical and problem solving abilities; recognized for flexibility, adaptability, and rapport building. Strong knowledge base of banking practices, services, and products. Dedicated team player who is bilingual in English and Spanish, and can be relied upon to help achieve goals.


EDUCATION

  • Lead Teller Training (2017) Wells Fargo Concord, CA

  • AA in Criminal Justice (2010) Western Career College Antioch, CA

  • High School Diploma (2008) Riverside High School Pittsburg, CA


EXPERIENCE 

Brand Ambassador , Bay Area, CA                               August 2019 - Present

Team Lead  

  • Representing the brand in a positively manner

  • Effectively market and promote product or company

  • Engaging with crowds to inform and educate them about product or company

  • Maintain demo units and displays.

  • Record interactions with crowds and report back.

Bottle Service VIP Waitress , Bay Area, CA                     October 2018 - Present

  • Guided customers to tables, communicated the specials, & took drinks

  • Delivered bottles and ensured tables were fully stocked

  • Calculated charges, issued bills, and took payments

  • Provided exceptional customer service and met expectations

  • Followed all safety and sanitation policies

Caliber Collision, Concord, CA         December 2019 - April 2021

Office Admin  

  • Answering phone calls and taking messages

  • Arranging meetings, appointments, and tows.

  • Doing administrative and clerical tasks such as printing/scanning

  • Calculating correct charges and taking payment

  • Opening and closing auto shop

Wells Fargo, Concord, CA     October 2016 - December 2019

Lead Teller  

  • Assisting customers with deposits, withdrawals, transfers, and payments

  • Credit and debit company general ledger accounts

  • Reconciling cash drawer and vault daily, key holder, open/close branch

  • Assess client/account escalations and offer expeditious resolutions

  • Verifying and scanning in received checks

  

Wing Stop, Concord, CA       September 2014-October 2016

Manager

  • Oversaw employee work in front and back of house to ensure compliance with company policy, procedure, regulations, and food safety guidelines

  • Vault & Cash handling

  • Produced daily and monthly cash handling reports

  • Scheduling


   California Check Cashing, Concord, CA         June 2012 – September 2014

Customer Service Representative  

  • Key holder; opened/closed store

  • Up sold products while providing excellent customer service

  • Processed/Approved personal & car title loans

City of Antioch, Antioch, CA                   May 2011 – June 2012 Cashier Associate                                         

  • Organized educational activities

  • Organized and maintained work area

  • Tutored and mentored the children in program

         Beach Hut Deli, Brentwood, CA October 2009 – May 2011

  Manager                    

  • Cash handling & Deposits

  • Cashier & Sandwich artist

  • Food preparation

  • Served beer and wine

  • Provided customers with excellent customer service

       JC Penney Home Store, Concord, CA June 2008 – October 2009

Cashier Associate                                         


  • Customer Service/Cashier

  • Effectively communicated with other departments

  • Engaged and helped customers determine their needs and wants