Antonella

Language Italian, Spanish, English

Antonella

I am originally from Italy and have been living in this beautiful state for about 9 years. Found great passion in customer service since I was 18 and had the opportunity to gain experience through hospitality, and most recently the retail industry. I’ve thought about my next steps, realizing I wanted to make this transition so that I can focus all of my energy on providing excellency and elevating.

Experience

Zadig & Voltaire / Key Holder

JUNE 2022 - Current

  • Presenting merchandise to fit customer’s needs

  • Responsible for opening and closing of store.

  • Fulfill online orders and customers requests.

  • Handling operational procedures.

  • Assisting with a stylists and inventory control.

  • Providing excellent customer service.

  • Creating daily sales tracking reports using Excel.

  • Managing store email.

  • Maintaining the visuals of the merchandise clean and organized.

Kay Jewelers / Assistant Manager

APRIL 2021 - MAY 2022,  BOYNTON BEACH MALL

NOV. 2020 - MARCH 2021, SAWGRASS MALL - Jewelry Consultant

  • Presenting merchandise to fit customer’s needs

  • Organize sales and product demonstrations

  • Supervise and train staff

  • Maintain proper inventory controls

  • Transfers and receiving new merchandise in store

  • Ensure compliance to policies and procedures

  • Data entry on daily records

  • Build sales follow up strategies to achieve sales goals set by the district

  • Positively interact with customers and resolve customer issues

FirstService Residential / Front Desk Agent

OCTOBER 2019 -  OCTOBER 2020,  SUNNY ISLES BEACH, FL

  • Anticipate Owner and Guest needs and learn preferences of all those entered into the Front Desk

  • Perform security procedures

  • Maintain a clean and tidy workspace at all time

  • Communicate with housekeeping and valet managers as necessary

  • Maintain a friendly, positive disposition.

Haymax Hotels / Front Desk Agent

JANUARY 2019 - SEPTEMBER 2019, ASPEN, CO

  • Presenting

  • Perform all guest check-in and check-out procedures

  • Collect payment for room charges

  • Check and send emails

  • Organize and confirm reservations

  • Communicate with housekeeping, room service, and bellman as necessary

  • Resolve customer issues and problems calmly and effectivel

  • Store luggage and valuables as needed.

High School Degree

AUGUST 2014 - JUNE 2018, HOLLYWOOD, FL

Skills

  • Interpersonal skills

  • Problem-solving

  • Teamwork

  • Organization

  • POS Skills

  • Self-motivated

  • Social selling

  • Prospecting

  • Microsoft Office

  • Conflict management

  • GSI Certified

  • Italian, Spanish and English