Adriana

Language English, Spanish

Brand Ambassador, Trade Show Model

Education

Valencia College – B.A.S. in Business & Organizational Leadership, 2022

Valencia College – Associate in Arts, 2019

High School Diploma – Agustiniano Cristo Rey

Bilingual (Spanish)

Professional Experience

December 2016- Present
Brand Ambassador

• Educate and represent products to customers via one-on-one interaction.

• Communicate information to customers about product quality, by providing customers at venues with knowledge on the products through facts, samples, & giveaways.

• Developed "Recap form" to evaluate & progress each event such as: location, time, bar spend, customer demographics, competitor brands

• Demonstrated enthusiastic public relations working at a different venue & working with different coworker every event

AdventHealth

Reconciliation Specialist February 2022- Present

• The Reconciliation Services department ensures that assigned cash and accounts receivable accounts are properly stated by preparing periodic reconciliation.

• Research exceptions, identify and track that are in the remit to posting process.

• Determine the adequately or suitable resolution for the exception and for the discrepancies that occur within the remit to posting process.

• Communicate with payor organizations, hospital patient financial services departments, and other relevant parties to ensure resolution of exceptions items.

• Achieve and maintain performance consistent with requirements for productivity, quality and service levels.

• Develop and maintain productive team-oriented relationships through individual contacts and group meetings.

• Available outside of normal business hours for occasional support needs and perform other duties as assigned.

AdventHealth

Consumer Access Representative Preaccess April 2021-February 2022

• Ensures patient accounts are assigned to the appropriate payor plans before the scheduled appointments and verify insurance eligibility and benefits.

• Perform Eligibility and verification of insurance and clear registration errors and edits pre-bill of the patient.

• Contacts insurance companies by phone, fax, online portal, and other resources to verify insurance eligibility and benefits.

• Minimize duplication of medical records by using problem-solving skills to verify patient identity through demographic details.

• Create accurate estimates to maximize up-front cash collections and adds collections documentation where required and calculates patients’ co-pays, deductibles, and co-insurance.

• Maintains a current and thorough knowledge of utilizing online eligibility pre-certification tools made available

• Thoroughly documents all conversations with patients and insurance representatives - including payer decisions, collection attempts, and payment plan arrangements

• Provides personalized estimates of patient financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services

• Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs.

ARA Hauling LLC

Office Administrator                                                                                                                                     October 2016 – April 2021

• Welcome visitors and aiding as needed to CEO, Operators & Customers.

• Coordinate weekly payroll functions for 30+ employees.

• Manage financials with responsibilities including Payroll, Accounts Payable, Receivable & assist with bookkeeping.

• Proficient in QuickBooks and Microsoft Office Suite (Word, PowerPoint, Excel & Outlook)

• Create, update, and maintain personnel records, financial records, and other office documents.

• Receive and sign for mail/packages from couriers and ensure delivery to appropriate recipients.

• Prepare/overlook correspondence, documentation, or presentation materials for CEO/Owner.

• Monitor and maintain office equipment; inventory supplies and order replacement supply as needed.

Gran Melia Caracas

Hotel Receptionist                                                                                                                               January 2012 – August 2014

• Welcome guests by getting them checked-in and explaining hotel package details

• Managed cash, credit/debit cards and foreign currency.

• Answered customer phone calls and explained hotel amenities and services.

• Perform booking and billing on proprietary systems.

• Operate standard office equipment such as scanners, printers & fax machines.

• Prepare and close customer accounts.

• Resolve customer service problems.

Avior Airlines C.A

Flight Attendant                                                                                                                                 February 2010 – December 2011

• Attend preflight briefings on flight details.

• Ensure that adequate supplies of refreshments and emergency equipment are on board

• Assist in cleaning the airplane cabin between flights.

• Demonstrate the use of safety and emergency equipment to passengers and new flight attendants.

• Ensure all passengers have seatbelts fastened and ensure other safety requirements are met prior and during flight.

• Sell and serve beverages, meals, or snacks.

• Facilitate passengers’ needs (particularly those with disabilities or special needs).

• Keep passengers calm and informed during emergency situations.

• Administer first aid to passengers or coordinate first aid efforts with first responders.

• Direct passengers in case of emergency